New Zealanders seem to be severely disappointed with its banks. It was witnessed that the ASB Bank has come clung to the highest position and the ANZ seems to be at a clear bottom of a league table of the country's best banks.

As per the survey released today, the ANZ has emerged as failed to significantly please its customers compared to other best banks in New Zealand.

However, ANZ is reported to have denied survey revelations, posting it as a severely loaded and prejudiced questionnaire that can never be statistically valid in any form.

"Staff receives salary increases based on overall competency in their role, including measures such as customer service, product knowledge, teamwork and initiative. On average, less than 5% of their income is based on bonus payments," ANZ explained.

The "Better Banking" survey, initiated out for bank workers union Finsec, also posted that Kiwis are annoyed with the executive fat-cats and overseas call centers.

The survey conducted by finance sector union Finsec suggested that bank customers rate BNZ and ANZ are tagged as the most ghastly exponents of "cross-selling" - the bank staff’s practice of selling new financial products including insurance, credit cards and KiwiSaver accounts,

In addition, it uncovered that nearly 10 percent customers seek to change banks, however, are inhibited just for an obvious reason that they feel shackled by the cost factor and time needed to shift their accounts.
Moreover, more than 50% among us have to wait in long queues, or on hold, to get served.

ASB grabbed the top position as the best bank league tables, as 55 per cent of respondents extended their satisfaction. BNZ (46 per cent), National (43 per cent), Westpac (40 per cent) and ANZ (40 per cent) rounded off the list.