Apple is reported to have claimed that email communication between CEO Steve Jobs and a customer over the iPhone 4’s reception issues is counterfeit.
The email conversation had initially been printed July 1 on the blog Boy Genius Report, and features Jobs attempting to calm a crazed, self-described “Mac fan.”
The incident is cited to force Jobs to give away with his recently developed practice of responding to customers’ and developers’ emails with his personal one-line notes.
“You are getting all worked up over a few days of rumors. Calm down”, Jobs posted to the customer, whose original email is reported to pose as an accusation against Apple, alleging it to be “arrogant and rude” over the recent reported reception issues concerning the iPhone 4.
The customer’s next email outlined how his friends had also encountered dropped-calls problems with their iPhone 4s, making Jobs to suppose: “You are most likely in an area with very low signal strength”.
Eventually, the reply exacerbated the situation, triggering him to accuse Jobs of “jackass comments”.
Responding to Apple PR’s assertions, Boy Genius Report reportedly reiterated his posting with some views of the emails’ headers and footers.