Railway passenger services can certainly be improved in Britain. Well, that's the message that has been sent by passengers with their responses in "Passenger Focus's autumn 2009 satisfaction -survey".
There certainly are some areas which can be improved upon and the need of hour is to recognize those areas and work on them. Passengers, in the feedback provided by them in the survey, are not happy with the facilities and services provided at stations and on trains, the availability of the staff, how well train staff companies deal with train delays and the value of money that their rail tickets provide.
The results showed poor satisfaction in a number of areas, and a slight fall by 1 percentage point to 45 per cent in satisfaction with the value for money of a rail ticket against the autumn 2008 figure.
However, the survey found 83 per cent of the 26,000 passengers surveyed were either satisfied with their journey or thought it had been good, up 1 percentage point since autumn 2008. The figure is the highest in the 10-year history of the twice-yearly surveys.
Train punctuality, which is steadily improving on most routes, remains to be the main determinant of passengers' satisfaction with their journeys. Some of the operators who have seen the biggest improvements in satisfaction were those that who had seen the biggest punctuality improvements.