Npower reiterates commitment to resolving billing-related issues

Energy giant Npower has reiterated its commitment to resolving any problems created by the implementation of the company's new billing system.

In December last year, the company had to apologise to its 3.4 million customers for the inconveniences created by serious failures in its billing system as well as unacceptable customer service operations. But five months later, many of the bill problems have still not been resolved.

Roger Hattam, director of domestic retail at Npower, however assured that the company was making good progress in resolving the issues.

Speaking on the topic, Hattam said, "We are making good progress in dealing with the root causes of this, but remain totally committed to resolving any problems this has created for our customers."

He also assured that no customer would lose out financially due to billing system issues.

But, consumer watchdog Citizens Advice has argued that serious failures in Npower's billing system have thrown customers' finances into chaos.

Npower has once again topped the list of the most customer complaints compared to other energy providers, receiving nearly ten times more complaints than SSE. Fresh data released by Citizens Advice also revealed that Npower received more than 300 complaints per 100,000 customers in the October-December quarter of 2013, three times the number of its closest competitor Scottish Power.