Skype engineers battle issues, service still down 20 per cent

Engineers of the popular Inter telephone service, Skype are working hard to resolve issues that affected its network in order to allow more people to access the service this Christmas. However, about 20 per cent of the users are still not able to access the service.

A network connection failure affected millions of Skype users around the work on Wednesday morning. The issue caused calls being dropped between talks and many users unable to make a call. The biggest disruption in three years was bigger than two-day disruption in 2007. Other sites like Ebay, Facebook and Twitter have all faced network issues but not to this magnitude.

The company said that it started noticing the problem when number users dropped. It started looking into the matter which it described was not typical or expected.

The post added that Skype is not a conventional phone or IM network and it relies on millions of individual connections between computers and phones and many of them went offline. The company said that its engineers are working on the problem and the system will be running in hours. However, the issue affected users till night. The company has apologized and said that some of its features will take longer time to return to service.

Skype Chief Executive Tony Bates said, "Some of you may have problems signing in to Skype — we're investigating, and we're sorry for the disruption to your conversations. Our engineers and site operations team are working non-stop to get things back to normal — thanks for your continued patience.”