Net neutrality to ensure better customer service

Britain's communications minister Ed Vaizey has recently announced his proposal to ditch net neutrality. He supported the "two-tier" internet service, where internet service providers (ISPs) will be able to divide the internet into "fast lane" and "slow lane".

Mr. Vaizey has correctly estimated that droping of the net neutrality will let ISPs to manage the traffic across their networks in a more sensible way, thus providing consumers with the fastest and most efficient internet speeds.

The sensible management of the traffic over the network is essential for it to function proficiently at all. But, the ISPs are still encountering considerable traffic imbalances and overcrowding on their networks because of a growth in capacity requirements from the side of users.

Net neutrality is based on the principle that all internet traffic should be treated equally. It means a simple blog receives the same level of access as enjoyed by a website of a big corporation or institution.

Vaizey has clearly indicated that net neutrality should be ditched, and ISPs should be allowed to give preference to those who are ready to pay, a proposal that has been severely criticized by a number of consumers' rights groups and advocates.

Vaizey is right in his assessment as putting an end to net neutrality will ensure better customer service as it will bring flexibility in business models. If net neutrality continues, it will act as a deterrent to the large-scale investment being demanded by the operators for offering a faster and more competitive internet infrastructure.